How do I request Support from Basis Technologies?
Basis Technologies offer an online forum containing over 800 searchable Frequently Asked Questions relating to our Products. Register on our website for an account.
The online forum can be accessed via the following URL:
These FAQs cover many of the common error / warning messages that might be experienced during usage, and useful HOW TO guides to perform many of the common operations within the tool.
We strongly encourage all our customers (in particular ActiveControl Administrators and Basis team) to register for accounts on our website, and actively make use of this forum. It not only helps our customers be more self-sufficient and resolve common issues quickly and without the need for Basis Technologies involvement, but also helps us understand the common challenges our customers are facing.
Raising Support Tickets
To request support from Basis Technologies on any issue relating to our product sets (ActiveControl, Transport Expresso, DevOps, Testimony, Diffuser, BDEx Utilities or Transformation), support can be requested from Basis Technologies by submitting a request via our support portal link here.
Submitting your request will automatically create a ticket in Zendesk, the ticketing tool used by Basis Technologies.
Require additional Information or Services?
If additional information or services relating to any of Basis Technologies product sets is required, you can contact us via the support portal link here , or alternatively by contacting your assigned Basis Technologies Account Director.